Return

Register the return of your devices here.

Register the return of your devices here to receive a return delivery note from us or our business partner. Please be informed that no devices can be accepted without this delivery note.

If you cannot find a local service provider for the repair/UVV inspection of your device, our sales colleagues will be happy to help you (see website) and give you a suitable recommendation.

Depending on the workload, we also occasionally carry out repairs/UVV inspections in our HADEF factory.

Contact us for an individual offer.

If you are not our direct customer, we will handle the repair/UVV inspection through one of our trading partners.

Please fill out the application to send in your device, we will support your request.

Is the product defective during the warranty period? We want to help you quickly and easily!

Of course, we will take care of your request with the utmost care and ensure that your product is ready for use again as quickly as possible.

Please describe the defect as precisely as possible in your return request so that we can assess the error in advance. In many cases, we can offer you a simple solution to fix minor problems directly on site after a short consultation.

Report the defect in the return request now – we are here for you!

Your product should fit your requirements perfectly!

Please describe the desired conversion in as much detail as possible in your submission request so that we can assess a tailor-made solution for you in advance.

We will check your information carefully and create a suitable offer.

If you are not our direct customer, we will handle the conversion through one of our trading partners.

Register the desired conversion in the submission request now to receive an offer and the return delivery note from us promptly.

We want to make sure that you receive the right product!

If you have received the wrong item or the wrong quantity, please report the incorrect delivery here.

If the error is due to incorrect input by the customer, we charge a processing fee, which varies depending on the costs for dismantling, repairs and re-storage.

Please note that the following products are generally excluded from return:

– Products manufactured according to a drawing approved by the customer,
– Special designs,
– Cranes and end carriages,
– Article figures 28/xx, 29/xx, 90/xx, 91/xx,
– Load chains.

We will of course take back and correct incorrect deliveries that are our fault.

processing fee

We charge a processing fee for all services – with the exception of legitimate warranty claims or incorrect deliveries for which we are responsible. This varies depending on the type of device.
In addition, further work (e.g. troubleshooting) may be required to determine the expected repair costs, which we also charge for – even if you ultimately do not authorize the repair.
Important: If you refuse the repair, the device will not be returned to its original condition for liability reasons.

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